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Infrastructure to achieve our long term vision:-
• We have a large back office space of 2000Sqft in Delhi
to make our business grow at different levels.
• We have a 500Sqft. Showroom to make customer
comfortable and more aware about the options available
to him for making IT purchases.
• We have a fully computerized service and sales
department to give a minimum response time to the
customer.
• We will be an ISO company by end of this year. This
will help us to strengthen our systems to support the
customer in a much better way.
• We are today associated with all major IT giants like
HP, Intel, AMD, Microsoft, Lenovo, IBM etc. directly
which helps us to resolve our customer problems much
faster.
• We are upgrading our website this year and help our
customers to directly register with us and avail
benefits from our continuous marketing support and free
downloads like Drivers, Patches, Shareware etc.
• Most important we feel we are ourselves fully
computerized starting from CRM, Service Help desk
software, accounts, IMS etc which is back bone of our
infrastructure.
• We have dedicated TRC which offers component level
repairing.
• We have dedicated R&D section which works towards
educating ourselves and our clients.
• We have telephone support help lines which offer
telephonic support before we log a call in our helpdesk.
• We manage large inventory to offer standby facility to
our clients.
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