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We at Compton are focused on post sales service to our customer. We work with enterprise clients and understand the loss of business due to downtime, for the same reason we have based our service delivery system on ITIL ( service delivery framework based on best practice) to offer complete peace of mind to our customer. We concentrate on end to end process to deliver on-time and effective service to our customer. Our clients have range of service modules to choose from like 24*7, Same day support, 4 hour support or next day support according to their priority and loss of business. We also have resident engineer options to support our customers 24*7 for their business critical applications. We follow workflow initiated from customer business objectives to support requirements and design customers SLA’s as per his needs. We follow these designed SLA’s rigorously and submit month end performance report to customers based on these SLA’s. We have well defined escalation matrix in place to offer critical decision making easier.
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